Tech Support

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Tech Support

Notes, instructions, discussions, etc. regarding tech support

Note:  Since the database software was recently upgraded, there are a few variations in the support docs/videos from the new upgrades.  Hopefully, the support information will soon be updated to reflect these changes. 

For urgent assistance, please contact Bill Lawson at 
270-527-8758 or 270-519-6692 or blawson@memphis-umc.org

To open or check on a Help Desk ticket:
www.memphis-umc.org/helpdesk

Quick Reference Sheet - Local Church Officials

NOTE:  If you get returned to the log in screen without an "incorrect login notice, " 
try clicking here, please.

Video Walk-through Tutorials

  1. Earliest Recorded Tech Support Video:  Monk Opening Book
  2. Local Church Dashboard (10 minutes total):
    1. Overview of the Dashboard (1 min)
    2. Login to the Dashboard (1 min)
    3. Leaders (2½ min) -- Update Local Church Officials
    4. Church Info (1½ min) -- Map, contact, and search info for the church web page
    5. Events (2½ min) -- Add church events to the conference calendar
    6. Classifieds (1½ min) -- Add classifieds to the conference website
  3. District Dashboard (working on that now :)

 

 Procedures, Notes & Forums

Hint:  Use your browser's "Print" feature to print out info for a specific task you are learning, or "right click" to open a support page in a separate window.

Please use the Comments feature on each page for discussion, suggestions, ideas, questions, etc. 

Brick River Tutorials & Info